I.T Service Management Architect

Service Management

by New Horizons Nigeria
COURSE DETAILS

Master ITIL® – the IT framework that sets the international benchmark of quality for IT professionals around the world by taking New Horizons ITIL Service Expert Program. You’ll learn every stage of the IT services lifecycle, and how to increase productivity, optimize costs and contribute to effective service delivery for your organization.

The IT Expert Suite certification training tests a candidate’s knowledge across all the areas of ITIL. ITIL qualifications set international benchmarks of quality for IT professionals all over the world. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.

COURSE CURRICULUM

Project Management Skills for Non-Project Manager
ITIL Foundation v4
ITIL Service Operations
ITIL Practitioner
ITIL Continual service Improvement
ITIL MALC
ITIL PPO
ITIL SOA


Chapter 1:   Chapter 1

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