Professional Business Skills

Series Taught By: Angela Kegler

by New Horizons Nigeria
COURSE DETAILS

This course covers the basics of professionalism in the workplace. Students will learn about positioning yourself as a professional and enhancing your professional image. You will also learn about expanding your skills, communicating for results and building relationships and networks.

You will also learn the basics of business etiquette and professionalism in the workplace. Students will learn about the principles of professional behavior, interview etiquette and electronic etiquette. They will also learn about planning and attending business meetings and multicultural etiquette.

You will learn communication essentials in business. Students will learn about business communication, verbal and non-verbal communication and written communication. They will also learn about electronic communication, communicating with graphics and effectively working for your boss.


Professionalism in the Office
  • Lesson 01 - Positioning Yourself as a Professional
  • Lesson 02 - Enhancing Your Professional Image
  • Lesson 03 - Expanding Your Skills
  • Lesson 04 - Communicating for Results
  • Lesson 05 - Building Relationships and Networks
Business Etiquette and Professionalism
  • Lesson 01 - Principles of Professional Behavior
  • Lesson 02 - Interview Etiquette
  • Lesson 03 - Planning and Attending Business Meetings
  • Lesson 04 - Electronic Etiquette
  • Lesson 05 - Multicultural Etiquette
Communication Essentials
  • Lesson 01 - Business Communication
  • Lesson 02 - Verbal and Non-verbal Communication
  • Lesson 03 - Written Communication
  • Lesson 04 - Electronic Communication
  • Lesson 05 - Communicating with Graphics
  • Lesson 06 - Effectively Working for Your Boss
Thinking Critically
  • Lesson 01 - Facing New Problems
  • Lesson 02 - Establishing the Problem
  • Lesson 03 - Discovering the Solution
  • Lesson 04 - Accepting a Decision
Time Management Skills
  • Lesson 01 - Identifying Goals
  • Lesson 02 - Effective Energy Distribution
  • Lesson 03 - Working with Your Personal Style
  • Lesson 04 - Building Your Toolbox
  • Lesson 05 - Establishing Your Action Plan
Customer Service Skills
  • Lesson 01 - Understanding Customer Service
  • Lesson 02 - Focusing on the Customer
  • Lesson 03 - Customer Service and the Telephone
  • Lesson 04 - Handling Complaints
  • Lesson 05 - Enduring Stress


Chapter 1:   Chapter One

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