New Horizons Online Training

Chapter 1 : Chapter One

Course Description

This course covers the basics of professionalism in the workplace. Students will learn about positioning yourself as a professional and enhancing your professional image. You will also learn about expanding your skills, communicating for results and building relationships and networks.

You will also learn the basics of business etiquette and professionalism in the workplace. Students will learn about the principles of professional behavior, interview etiquette and electronic etiquette. They will also learn about planning and attending business meetings and multicultural etiquette.

You will learn communication essentials in business. Students will learn about business communication, verbal and non-verbal communication and written communication. They will also learn about electronic communication, communicating with graphics and effectively working for your boss.

Professionalism in the Office

Lesson 01 - Positioning Yourself as a Professional
Lesson 02 - Enhancing Your Professional Image
Lesson 03 - Expanding Your Skills
Lesson 04 - Communicating for Results
Lesson 05 - Building Relationships and Networks

Business Etiquette and Professionalism

Lesson 01 - Principles of Professional Behavior
Lesson 02 - Interview Etiquette
Lesson 03 - Planning and Attending Business Meetings
Lesson 04 - Electronic Etiquette
Lesson 05 - Multicultural Etiquette

Communication Essentials

Lesson 01 - Business Communication
Lesson 02 - Verbal and Non-verbal Communication
Lesson 03 - Written Communication
Lesson 04 - Electronic Communication
Lesson 05 - Communicating with Graphics
Lesson 06 - Effectively Working for Your Boss

Thinking Critically

Lesson 01 - Facing New Problems
Lesson 02 - Establishing the Problem
Lesson 03 - Discovering the Solution
Lesson 04 - Accepting a Decision

Time Management Skills

Lesson 01 - Identifying Goals
Lesson 02 - Effective Energy Distribution
Lesson 03 - Working with Your Personal Style
Lesson 04 - Building Your Toolbox
Lesson 05 - Establishing Your Action Plan

Customer Service Skills

Lesson 01 - Understanding Customer Service
Lesson 02 - Focusing on the Customer
Lesson 03 - Customer Service and the Telephone
Lesson 04 - Handling Complaints
Lesson 05 - Enduring Stress

New Horizons Nigeria

Angela Kegler, PhD - Chief Learning Officer at The Kegler Group
Since 2004, Angela has provided training to organizations of all sizes around the world. As a scholar-practitioner, Angela is sought after by many organizations to provide training programs and consultative development strategies because her programs are known to result in positive organizational improvement. Angela is part of the Duquesne University alumni where she earned her MBA and MS in Leadership and Business Ethics. In addition, Angela has her PhD in Organizational Development and Leadership from Capella University. Angela also holds several certifications including: Certified Professional in Learning and Performance, certified Ken Blanchard Situational Leadership II trainer, certified in Myers-Briggs Type Indicator and DiSC Assessments, has certification in Lominger Leadership Architech, and is a Certified Team and Executive Coach.