Course Description

This course covers the basics of professionalism in the workplace. Students will learn about positioning yourself as a professional and enhancing your professional image. You will also learn about expanding your skills, communicating for results and building relationships and networks.

You will also learn the basics of business etiquette and professionalism in the workplace. Students will learn about the principles of professional behavior, interview etiquette and electronic etiquette. They will also learn about planning and attending business meetings and multicultural etiquette.

You will learn communication essentials in business. Students will learn about business communication, verbal and non-verbal communication and written communication. They will also learn about electronic communication, communicating with graphics and effectively working for your boss.

Customer Service Skills
  • Lesson 01 - Understanding Customer Service
  • Lesson 02 - Focusing on the Customer
  • Lesson 03 - Customer Service and the Telephone
  • Lesson 04 - Handling Complaints
  • Lesson 05 - Enduring Stress
Communication Essentials
  • Lesson 01 - Business Communication
  • Lesson 02 - Verbal and Non-verbal Communication
  • Lesson 03 - Written Communication
  • Lesson 04 - Electronic Communication
  • Lesson 05 - Communicating with Graphics
  • Lesson 06 - Effectively Working for Your Boss
Professionalism in the Office
  • Lesson 01 - Positioning Yourself as a Professional
  • Lesson 02 - Enhancing Your Professional Image
  • Lesson 03 - Expanding Your Skills
  • Lesson 04 - Communicating for Results
  • Lesson 05 - Building Relationships and Networks


Thinking Critically
  • Lesson 01 - Facing New Problems
  • Lesson 02 - Establishing the Problem
  • Lesson 03 - Discovering the Solution
  • Lesson 04 - Accepting a Decision


New Horizons Nigeria

  • Angela Kegler, PhD - Chief Learning Officer at The Kegler Group
    Since 2004, Angela has provided training to organizations of all sizes around the world. As a scholar-practitioner, Angela is sought after by many organizations to provide training programs and consultative development strategies because her programs are known to result in positive organizational improvement. Angela is part of the Duquesne University alumni where she earned her MBA and MS in Leadership and Business Ethics. In addition, Angela has her PhD in Organizational Development and Leadership from Capella University. Angela also holds several certifications including: Certified Professional in Learning and Performance, certified Ken Blanchard Situational Leadership II trainer, certified in Myers-Briggs Type Indicator and DiSC Assessments, has certification in Lominger Leadership Architech, and is a Certified Team and Executive Coach.

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₦24,999.00 /One-time

Highlights

  • Available CEUs for Course Series Completion: 3

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