New Horizons Online Training

Chapter 1 : Chapter One

Course Description

Career Path: ITIL® Service Operation is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

This training series covers the concepts of ITIL® Service Operation. Students will learn about IT service lifecycle service operation, service operation processes and common service operation activities. Students will also learn about service operation functions and technical considerations.

Lesson 01 - Course Introduction
Lesson 02 - IT Service Lifecycle Service Operation
Lesson 03 - Service Operation Processes
Lesson 04 - Common Service Operation Activities
Lesson 05 - Service Operation Functions
Lesson 06 - Technical Considerations

New Horizons Nigeria

Patrick Von Schlag
Patrick has worked in the Information Technology field for over 25 years and brings his extensive expertise to our courses. He has helped establish IT service management programs for a variety of organizations including pharmaceutical, energy, and software companies. Patrick was a part of one of the original service management teams in the United States. He has been a member of several CompTIA boards and is a member of the ITSM forum.