New Horizons Online Training

Chapter 1 : Chapter One

Course Description

Career Path: ITIL® Operational Support & Analysis is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

This training series covers the concepts of ITIL® Operational Support & Analysis. Students will learn about service operation processes and OSA common activities. Students will also learn about service operation functions and how to organize and implement these concepts.

Lesson 01 - Course Introduction
Lesson 02 - Introduction to Operational Support & Analysis
Lesson 03 - Service Operation Processes
Lesson 04 - OSA Common Activities
Lesson 05 - Service Operation Functions
Lesson 06 - Organize & Implement

New Horizons Nigeria

Patrick Von Schlag
Patrick has worked in the Information Technology field for over 25 years and brings his extensive expertise to our courses. He has helped establish IT service management programs for a variety of organizations including pharmaceutical, energy, and software companies. Patrick was a part of one of the original service management teams in the United States. He has been a member of several CompTIA boards and is a member of the ITSM forum.